Operations Manager

What we are looking for:
  • Minimum Grade 12
  • Relevant qualification
  • 1 years’ work experience in a managed healthcare/claims environment
  • Minimum 3 years’ experience within Senior Management
  • Excellent people skills
  • Bilingual
  • Good communication skills (both verbal and written)
  • Good planning and organisational skills
  • An astute, logical and motivated approach
  • Good negotiating skills
  • Computer literacy in Microsoft Office (MS Excel, Outlook, Word etc.)
  • Good understanding of managed healthcare processes
  • Sound business relationship building abilities 
What we expect from you:

1. Staff Management
  • Performance: Manage Call Centre Team Leaders/Managers and departmental staff
  • Employee relations 
  • Mobilize departmental staff with a view of reaching KPI’s and company targets

2. Call Centre Operations
  • Drive performance of Call Centre 
  • Initiate preventative action/ take remedial action on exceptions in performance
  • Effectively report on Call Centre operations
  • Develop and implement plans to reach company goals and revenue target

3. General
  • Liaise with IT Department regarding systems and telephony infrastructure and software
  • Liaise with Human Resources Department on recruitment, staffing and all ER matters
  • Liaise with Marketing Department on campaign drives for online and offline initiatives
  • Liaise with Quality Assurance Department on call centre compliance matters  
  • Liaise with external stakeholders 
  • Implement strategic direction of Directors in the systematic and situational levels
  • Implement effective front end and back end operations processes 

4. Other
  • Assist in development of new Training Manuals
  • Monitor implementation of Team Leader/Manager training
  • Structure optimal commission arrangements with Brokers
  • Monitor SLA performance from external fulfillment centers
  • Monitor actual income versus expected income and act accordingly
  • Ensure FSB compliance followed (KI duties)
What we offer in return:
  • Market related salary
  • Free Healthcare
  • Pension Fund 
  • Relaxed and enjoyable environment 
  • Fun Days
  • Dress-up days

Is this position for you? Yes? Then email your CV to careers@getsavvi.co.za